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This Cancellation/Refund Policy governs the cancellation and refund procedures for event ticket bookings made through the Book for Escape platform ("Platform"). Please read this policy carefully before making any ticket purchases. By using the Platform and making a booking, you acknowledge and agree to the terms outlined below.

  1. Event Organizer's Policies:

1.1 Refund Policy: Each event listed on the Platform is organized by a third-party event organizer, and their specific refund policy applies to ticket cancellations and refunds. It is important to review the event's terms and conditions or contact the event organizer directly for their refund policy.

1.2 Cancellation by Event Organizer: In the event of an event cancellation or rescheduling, the event organizer determines the refund policies. Book for Escape will make reasonable efforts to notify you of any cancellations or rescheduling, but we are not responsible for any refunds or compensation related to such changes.

 

2. Refund Eligibility:

2.1 Refund Requests: To request a refund, you must follow the refund process specified by the event organizer. This usually involves contacting the event organizer directly or following the instructions provided in the event's terms and conditions.

2.2 Timeframe for Refund Requests: Refund requests are subject to the deadlines set by the event organizer. It is important to review the event's terms and conditions to understand the refund request timeframe. Late or untimely refund requests may not be honored.

 

​3. Processing and Fees:

3.1 Refund Processing Time: The processing time for refunds varies depending on the event organizer's refund policy. Book for Escape does not control or guarantee the processing time for refunds.

3.2 Service Fees: Service fees charged during the booking process, such as transaction or processing fees, are generally non-refundable, unless otherwise stated by the event organizer or required by applicable laws.

 

4. Non-Refundable Events or Tickets:

4.1 Non-Refundable Events: Some events or tickets may be labeled as non-refundable by the event organizer. In such cases, refunds will not be provided, even if a refund request is submitted within the specified timeframe.

4.2 Exceptions: Refund policies may vary for certain types of events, such as charity fundraisers or special events. Please review the event's terms and conditions for any specific exceptions to the refund policy.

 

​5. Change or Cancellation of Bookings:

5.1 Changes to Bookings: Once a booking is confirmed, changes to the booking, such as ticket transfers or name changes, may not be permitted or may be subject to additional fees. Please review the event's terms and conditions or contact the event organizer for their policy on booking changes.

5.2 Cancellation by User: If you wish to cancel your booking, you must follow the cancellation process specified by the event organizer. Failure to adhere to the cancellation process may result in the forfeiture of any refund.

  1. Contact Information: If you have any questions or need assistance regarding the cancellation or refund process, please contact the event organizer directly using the contact information provided on the event page or in the event's terms and conditions.

  2. Modification of Policy: Book for Escape reserves the right to modify or update this Cancellation/Refund Policy at any time. Any changes to the policy will be posted on the Platform, and the revised effective date will be indicated. Continued use of the Platform following the posting of changes constitutes your acceptance of the modified policy.

If you have any questions or concerns regarding this Cancellation/Refund Policy, please contact us at [insert contact details].

By using the Book for Escape Platform, you acknowledge that you have read, understood, and agreed to this Cancellation/Refund Policy.

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